http://simonwillison.net/2023-11-23T17:37:04+00:00Simon Willison2023-11-23T17:37:04+00:002023-11-23T17:37:04+00:00https://simonwillison.net/2023/Nov/23/6-types-of-conversations-with-generative-ai/#atom-tag

<p><strong><a href="https://www.nngroup.com/articles/AI-conversation-types/">The 6 Types of Conversations with Generative AI</a></strong></p> I’ve hoping to see more user research on how users interact with LLMs for a while. Here’s a study from Nielsen Norman Group, who conducted a 2-week diary study involving 18 participants, then interviewed 14 of them.</p> <p>They identified six categories of conversation, and made some resulting design recommendations.</p> <p>A key observation is that “search style” queries (just a few keywords) often indicate users who are new to LLMs, and should be identified as a sign that the user needs more inline education on how to best harness the tool.</p> <p>Suggested follow-up prompts are valuable for most of the types of conversation identified. <p>Tags: <a href="https://simonwillison.net/tags/usability">usability</a>, <a href="https://simonwillison.net/tags/ux">ux</a>, <a href="https://simonwillison.net/tags/userresearch">userresearch</a>, <a href="https://simonwillison.net/tags/ai">ai</a>, <a href="https://simonwillison.net/tags/generative-ai">generative-ai</a>, <a href="https://simonwillison.net/tags/llms">llms</a></p>

2013-07-29T18:31:00+00:002013-07-29T18:31:00+00:00https://simonwillison.net/2013/Jul/29/do-i-need-to/#atom-tag

<p><em>My answer to <a href="https://www.quora.com/Do-I-need-to-change-something-on-my-LIVE-website-to-do-Remote-usability-testing-Am-I-needed-to-create-a-duplicate-copy-of-my-website/answer/Simon-Willison">Do I need to change something on my LIVE website to do Remote usability testing? Am I needed to create a duplicate copy of my website?</a> on Quora</em></p> <p>You should be able to run a working copy (potentially with fake data or a subset of your production data) on your laptop, for development purposes. You can use the same setup for usability testing new features.</p> <p>If you or your team can't do this I'd suggest fixing that as soon as possible. Not having an effective development environment is a huge productivity disadvantage.</p> <p>Tags: <a href="https://simonwillison.net/tags/usability">usability</a>, <a href="https://simonwillison.net/tags/web-development">web-development</a>, <a href="https://simonwillison.net/tags/quora">quora</a>, <a href="https://simonwillison.net/tags/userresearch">userresearch</a></p>

2012-02-22T13:52:00+00:002012-02-22T13:52:00+00:00https://simonwillison.net/2012/Feb/22/what-activities-games-or/#atom-tag

<p><em>My answer to <a href="https://www.quora.com/What-activities-games-or-examples-have-you-used-to-persuade-developers-that-they-are-different-from-real-users/answer/Simon-Willison">What activities, games or examples have you used to persuade developers that they are different from &#39;real&#39; users?</a> on Quora</em></p> <p>I doubt there's anything as effective as getting them to watch a well-run usability test - either a video, a fancy one-way glass setup or just having them quietly observe a zero-budget testing session in a coffee shop.</p> <p>Tags: <a href="https://simonwillison.net/tags/ui">ui</a>, <a href="https://simonwillison.net/tags/usability">usability</a>, <a href="https://simonwillison.net/tags/quora">quora</a>, <a href="https://simonwillison.net/tags/ux">ux</a>, <a href="https://simonwillison.net/tags/userresearch">userresearch</a></p>